At Exodus Community Services, we understand that life can become overwhelming, especially when people are facing crisis, family breakdown, grief, housing stress, financial pressure, violence, trauma, migration challenges or major changes in their circumstances.

Our Individual, Family & Emergency Support services are designed to help people feel heard, supported and connected to the right assistance. We work alongside individuals and families with dignity, respect and care, helping them navigate complex situations and access practical support when they need it most.

Whether someone is experiencing immediate hardship, adjusting to a major life transition, or needing help to understand and access services, our team provides compassionate support and guidance.

 

How We Can Help

Exodus offers support across all life stages, including children, young people, adults, families, seniors, refugees, migrants and people from culturally and linguistically diverse backgrounds.

We can assist people who are experiencing:

• Domestic and family violence

• Emergency housing stress or risk of homelessness

• Crisis situations requiring urgent referral or support

• Immigration-related challenges

• Refugee and settlement-related needs

• Difficulty accessing disability services

• Financial stress or hardship

• Employment-related challenges

• Trauma, grief and major life changes

• Adjustment after separation, loss or family breakdown

• Practical needs after the death of a family member

• Health advocacy and support navigating services

• Legal referral pathways and assistance connecting with legal supports

• Translation and interpreting needs for women and men from CALD backgrounds

Our support may include information, referral pathways, advocacy, practical assistance, emotional support, safety-focused planning and connection with specialist services.

 

Support for Individuals and Families

Every person’s situation is different. Some people may need short-term practical help during a difficult season. Others may require longer-term support to work through multiple challenges, access services, stabilise their circumstances and rebuild confidence.

Our team works with individuals and families to understand what is happening, identify the most urgent needs, and develop a practical support pathway. This may include help with referrals, appointments, service navigation, forms, advocacy, emotional support and connection to community programs.

We aim to reduce the stress of facing complex systems alone.

 

Domestic and Family Violence Support

Exodus provides trauma-informed support for people affected by domestic and family violence. This may include emotional support, safety-focused conversations, referrals to specialist services, help understanding available options, and support connecting with appropriate legal, housing, financial or counselling pathways.

We understand that domestic and family violence can affect people in many ways, including their safety, housing, finances, parenting, relationships, health, confidence and sense of stability. Our team responds with care, discretion and respect.

If someone is in immediate danger, they should call emergency services on 000.

 

Emergency Housing and Crisis Support

Housing stress can place individuals and families under enormous pressure. Exodus can help people explore available emergency housing and homelessness support pathways, including referrals to appropriate services.

While Exodus is not an emergency accommodation provider, our team can assist people to understand their options, connect with housing services and access other supports that may help during a crisis.

Where immediate accommodation support is required, we can help link people with the relevant crisis and homelessness services.

 

Refugee, Migrant and CALD Community Support

Exodus supports people from refugee, migrant and culturally and linguistically diverse (CALD) backgrounds who may be navigating settlement challenges, language barriers, family pressures, service systems, employment, housing, legal concerns or trauma.

We aim to provide a welcoming and respectful environment where people feel safe to ask for help. Where needed, we can help connect people with interpreting services, culturally appropriate supports, health services, legal pathways and community resources.

 

Support After Loss and Major Life Changes

Major life changes can be deeply destabilising. This may include the death of a loved one, separation, divorce, family breakdown, retirement, parenting changes, migration, unemployment, health changes or other significant transitions.

Exodus can support individuals and families as they adjust, grieve, make practical arrangements, access services and begin to rebuild stability.

Our support is grounded in compassion, dignity and hope.

 

Advocacy and Service Navigation

Many people come to Exodus because they are unsure where to start. They may be facing multiple challenges at once and need someone to help them understand what support is available.

Our team can assist with:

• Referral pathways to specialist services

• Advocacy with external agencies where appropriate

• Support accessing health, housing, legal, disability and financial services

• Help understanding options and next steps

• Connection with community programs and practical assistance

• Support communicating with services, including interpreter pathways where needed

We do not replace specialist legal, medical, housing or financial services, but we can help people connect with the right supports.

 

Immediate Support and 24/7 Crisis Contacts

Exodus is not an emergency response service. If you or someone else is in immediate danger, call 000.

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If you require urgent support outside of Exodus operating hours, the following services may be helpful:

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Emergency Services
For immediate danger or life-threatening emergencies, call 000.

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Lifeline
For 24/7 crisis support and suicide prevention, call 13 11 14.

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1800RESPECT
For domestic, family and sexual violence counselling and support, call 1800 737 732.

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Kids Helpline
For children and young people who need support, call 1800 55 1800.

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NSW Mental Health Line
For urgent mental health support in NSW, call 1800 011 511.

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Link2home Homelessness NSW
For homelessness information and referral support in NSW, call 1800 152 152.

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Translating and Interpreting Service, TIS National
For phone interpreting support, call 131 450.